Sony Vaio Laptops for Recall
posted by: BP
Sony and the U.S. Consumer Product Safety Commission have announced a recall of 535,000 Sony Vaio laptops worldwide and 259,000 laptops in the U.S. It’s reporting that the heat management system in the BIOS of affected Sony Vaio laptops is not functioning properly and can cause the system to run hot and will cause system damage, and could potentially cause injury.
Sony corp. has received nearly 40 reported cases of Sony Vaio laptops overheating to the point that the casing becomes deformed. While there are no reports of fires or burns caused by the overheating issue, Sony warns that it is a possibility.
The recall is for Sony Vaio laptops with model numbers beginning in VPCF11 and VPCWW2. The laptops were typically sold between January, 2010 and April, 2010. You can find a complete list of specific model numbers within each notebook series on Sony’s Website .
What should I do if my computer overheated already?
You can give Sony a call at (866) 496-7669, and the U.S. Consumer Product Safety Commission would also like to hear about your problem. You can fill out an incident report on the Commission’s Website .
How do I fix my computer?
You need to download a BIOS firmware update, but before you do that you need to know your computer’s model number and your operating system type.
How do I find my model number?
Sony corp. warns that this label could be placed anywhere on the bottom of your laptop, so you may have to look closely to find it. The label should look something like this:
Sony warns you not to use the model information found on the grey product label on the bottom of your notebook. This label does not have the information you’re looking for. For more information about finding your product label check out Sony’s eSupport page .
If you can’t find your label, go to Sony’s eSupport Website and click on the “Detect my model” button on the right side of the page. If all else fails, you can call Sony technical assistance at (866) 496-7669.
How to determine which version of the Windows?
It appears that all the affected computers should be running Windows 7, but if you have a VPCCW2 laptop and you are either running Windows 7 32-bit or 64-bit. You can determine which version you have by either checking the label on the system disks that came with your notebook or click on Start>Control Panel>System and Maintenance>System. This will display a variety of information about your system including your installed memory (RAM), processor and system type.
How to fix it?
To resolve the problem, Sony has developed a firmware update for the BIOS. You can download the update here from Sony’s Website , but you need to make sure you pick the correct update for your model number and operating system type. The Sony statement also suggests “If you have any questions or need additional assistance with the firmware update installation, call Sony technical support at (866) 496-7669 for assistance.
Before installing update
First of all, make sure your computer is plugged in while you download and install the BIOS update. If you don’t plug it in you risk bricking your notebook should your battery power fail in the middle of the update. You should also make sure you backup all your data files and folders just in case you run into difficulties
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